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Lean for the Office
Overview

Have you excelled at reducing waste in your production processes, yet not achieved the same efficiencies in your office? Whether you have files filling up a server or duplicate paper filing or long office lead times, these equal one thing -- money. Lean Office identifies and eliminates unnecessary steps in information and paper flow. Profit is gained through reducing variability and eliminating waste.

The improvement in key metrics is dramatic. You will gain a practical understanding of how Lean techniques can be applied to your office to eliminate waste and enhance your company's ability to compete.

Extra capacity will be gained within your design, estimating, customer service, payables, receivables, scheduling, and other administrative processes. By implementing what you learn in class about Lean Office in your organization, improvements in quality, cost, and customer service will be achieved.

Who Should Attend Office Managers, Customer Service Managers, Office personnel responsible for multiple processes, and anyone interested in improving office procedures and eliminating wasted time, materials, and money.
Course Outline
Lean Office begins with the learning of definitions and techniques, then moves to the application of these techniques to a typical office environment using simulated office equipment, supplies, forms, and procedures. The application of each LEAN OFFICE tool is progressively implemented to reduce the eight wastes.
arrow Throughout this Lean Simulation you will streamline and improve a real-life traditional paperwork flow process. You will assume roles as customers, managers, sales personnel, and developers.
arrow Develop a "Current State" Map
arrow Create a "Future State" Map
arrow Identify, quantify, and prioritize kaizen burst opportunities
arrow Create work plans, track key measures, learn how to implement target opportunities
arrow Audit and Stabilize Office Changes

Greene County Industrial Training Consortium & Training Center
Black River Technical College
870-239-0969 • 1 Black River Dr. • Paragould, AR 72450

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